Shipping policy
Root2Tip Store Policies
.policy-container {
max-width: 1200px;
margin: 0 auto;
padding: 20px;
font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
line-height: 1.6;
color: #333;
}
h1 {
color: #556b2f;
text-align: center;
margin-bottom: 30px;
font-size: 2.5rem;
font-weight: 300;
}
h2 {
color: #6b8e23;
border-bottom: 3px solid #808000;
padding-bottom: 10px;
margin: 40px 0 20px 0;
font-size: 1.8rem;
}
h3 {
color: #556b2f;
margin: 25px 0 15px 0;
font-size: 1.3rem;
}
table {
width: 100%;
border-collapse: collapse;
margin: 20px 0;
background: #fff;
box-shadow: 0 2px 5px rgba(0,0,0,0.1);
border-radius: 8px;
overflow: hidden;
}
th {
background: linear-gradient(135deg, #6b8e23 0%, #556b2f 100%);
color: white;
padding: 15px 12px;
text-align: left;
font-weight: 600;
font-size: 0.95rem;
}
td {
padding: 12px;
border-bottom: 1px solid #eee;
vertical-align: top;
}
tr:nth-child(even) {
background-color: #f8f9fa;
}
tr:hover {
background-color: #e8f4fd;
transition: background-color 0.3s ease;
}
.highlight-box {
background: linear-gradient(135deg, #6b8e23 0%, #556b2f 100%);
color: white;
padding: 15px;
border-radius: 8px;
margin: 20px 0;
}
.note-box {
background: #f8f9fa;
border-left: 4px solid #808000;
padding: 15px;
margin: 15px 0;
border-radius: 0 8px 8px 0;
}
.contact-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
gap: 20px;
margin: 20px 0;
}
.contact-card {
background: #fff;
padding: 20px;
border-radius: 8px;
box-shadow: 0 2px 10px rgba(0,0,0,0.1);
border-top: 4px solid #808000;
}
strong {
color: #556b2f;
}
.section-divider {
border: none;
height: 2px;
background: linear-gradient(90deg, transparent, #808000, transparent);
margin: 40px 0;
}
@media (max-width: 768px) {
.policy-container {
padding: 15px;
}
h1 {
font-size: 2rem;
}
h2 {
font-size: 1.5rem;
}
table {
font-size: 0.9rem;
}
th, td {
padding: 8px;
}
}
Root2tip Eco Hair and Beauty Solutions Ltd - Store Policies
Order Processing & Delivery
How We Process Your Orders
| Day Orders Placed | Dispatch Day | Order Deadline | Delivery Estimate |
|---|---|---|---|
| Saturday - Monday Morning | Monday | 11:00 AM Monday | Tuesday-Thursday |
| Monday 11AM - Wednesday Morning | Wednesday | 11:00 AM Wednesday | Thursday-Saturday |
| Wednesday 11AM - Friday Morning | Friday | 11:00 AM Friday | Monday-Wednesday |
| Friday 11AM - Saturday | Following Monday | 11:00 AM Monday | Tuesday-Thursday |
Important Notes:
- We dispatch orders three times per week for maximum freshness
- Orders placed after 11:00 AM will go out on the next dispatch day
- Bank holidays may affect dispatch schedule
UK Delivery Options
| Service | Delivery Time | Price | Free Shipping |
|---|---|---|---|
| Standard Post | 2-3 working days | £4.90 | Orders over £50 |
| Priority Post | 1-2 working days | £5.90 | Orders over £50 |
International Shipping
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| Europe | 7-14 days (£8.99) | 5-7 days (£15.99) |
| United States | 10-15 days (£12.99) | 5-8 days (£24.99) |
| UAE | 10-14 days (£15.99) | 6-10 days (£29.99) |
International orders do not qualify for free shipping
Returns & Exchange Guidelines
Our 30-Day Promise
| Return Criteria | Details |
|---|---|
| Time Limit | 30 days from delivery |
| Product State | Unopened and unused |
| Original Packaging | Must be intact |
| Return Shipping | Customer covers costs |
| Refund Timeline | 7-10 days after we receive items |
Return Process Steps
- Email Us: Contact hello@root2tip.com within 30 days
- Get Authorization: We'll send you a return reference number
- Pack Securely: Use original packaging where possible
- Ship Back: Send to our returns address (provided via email)
- Receive Refund: Processed to your original payment method
What Can't Be Returned
| Item Type | Reason |
|---|---|
| Opened hair products | Health & hygiene standards |
| Custom formulations | Made specifically for you |
| Gift vouchers | Store policy |
| Sale items marked "Final Sale" | Clearly indicated at purchase |
Damaged or Wrong Items
If something arrives damaged or we've sent the wrong product:
- Report within 48 hours of delivery
- Email photos showing the issue
- We'll arrange collection at no cost to you
- Full refund or replacement - your choice
Payment & Pricing
We Accept (Powered by Shopify)
| Payment Method | Options Available |
|---|---|
| Cards | Visa, Mastercard, American Express |
| Digital Payments | PayPal, Apple Pay, Google Pay |
| Buy Now, Pay Later | Klarna, Afterpay, Shop Pay Installments |
Pricing Information
| Policy Area | Our Approach |
|---|---|
| Currency | All prices in British Pounds (£) |
| Price Updates | May change without notice (doesn't affect placed orders) |
| Pricing Mistakes | We reserve the right to cancel obviously mispriced orders |
| International Duties | Customer's responsibility |
Your Account With Us
Creating an Account
| Requirement | Details |
|---|---|
| Age | 18+ or with guardian permission |
| Information | Must be accurate and current |
| Security | You're responsible for password safety |
| One Account | Per person - sharing not allowed |
Managing Your Account
| Your Responsibilities | Our Commitment |
|---|---|
| Keep details up to date | Protect your information |
| Use strong passwords | Secure data handling |
| Report suspicious activity | Quick response to issues |
| Provide accurate delivery info | Reliable order processing |
Website Terms & Conditions
Acceptable Use
| You May | You May Not |
|---|---|
| Browse and shop for personal use | Resell without authorization |
| Leave honest product reviews | Post inappropriate content |
| Share products on social media | Attempt to hack our systems |
| Contact us with questions | Create fake accounts |
Our Content & Your Reviews
| Content Type | Usage Rights |
|---|---|
| Our Photos/Text | Protected by copyright - no copying |
| Product Info | For personal reference only |
| Your Reviews | You grant us license to use in marketing |
| Brand Names | Root2tip trademarks - unauthorized use prohibited |
Privacy & Data Protection
Information We Collect
| Data Type | Why We Need It | How Long We Keep It |
|---|---|---|
| Order Details | Process and deliver purchases | 7 years (legal requirement) |
| Contact Info | Customer service and delivery | While you're a customer |
| Website Usage | Improve user experience | 2 years |
| Marketing Preferences | Send relevant offers | Until you opt out |
Your Privacy Rights
| Right | How to Exercise |
|---|---|
| See your data | Email privacy@root2tip.com |
| Update information | Log into your account |
| Delete your data | Contact us with your request |
| Stop marketing emails | Click unsubscribe or email us |
| Data portability | Request your data export |
How We Protect You
- SSL encryption for all transactions
- Secure servers with regular security updates
- No stored payment details on our systems
- GDPR compliant data handling
- Regular security audits by third parties
Customer Support
Get In Touch
| Method | Contact Details | Response Time |
|---|---|---|
| hello@root2tip.com | Within 24 hours | |
| Phone | +44 (0)20 XXXX XXXX | Mon-Fri 9AM-5PM |
| Live Chat | Website chat widget | During business hours |
| Post | Root2tip Eco Hair and Beauty Solutions Ltd, [Address] | 5-7 days |
Specialist Help
| Issue Type | Email Address |
|---|---|
| Returns & Refunds | returns@root2tip.com |
| Privacy Questions | privacy@root2tip.com |
| Press & Media | media@root2tip.com |
| Wholesale Enquiries | trade@root2tip.com |
Legal Information
Our Company
| Detail | Information |
|---|---|
| Company Name | Root2tip Eco Hair and Beauty Solutions Ltd |
| Trading Address | [Your business address] |
Legal Framework
| Area | Governing Law |
|---|---|
| Disputes | English Law |
| Consumer Rights | UK Consumer Rights Act 2015 |
| Data Protection | UK GDPR & Data Protection Act 2018 |
| Court Jurisdiction | England & Wales |
Important Disclaimers
- We cannot guarantee specific results from hair care products
- Website may have temporary outages for maintenance
- External links are not our responsibility
- We're not liable for events beyond our reasonable control
Policy last updated: [Date]
We may update these policies occasionally. Significant changes will be communicated via email.